It was the Monday after Thanksgiving and I was tired. In one week we had entertained three different sets of overnight guests, celebrated our twentieth anniversary and celebrated Thanksgiving. I had been working odd hours, going in very early and working from home at night, in order to maximize the amount of time I could spend with our guests. It had been a great week but I was tired. Monday was our final night with guests and we were having a fiesta. Fajitas, nachos, pitchers of margaritas.. and absolutely no turkey!
In the midst of preparation the phone rang... It was the dentist's office calling to find out why my oldest children were not there for an appointment. Oops! In the craziness of the week I had completely forgotten about the appointment. The receptionist tartly remarked that she had called to remind me of the appointment the day before... the last business day before.. which happened to have been the Monday before Thanksgiving.
Oh well. Obviously this was my fault and I apologized profusely and asked to reschedule. Ms. Receptionist was not pleased. She did not like my excuses. She frowned upon my silly desire to have children that could actually chew their dinner that evening. She reminded me that I had signed an agreement to PAY A CANCELLATION FEE if I didn't give 24 hours notice to cancel an appointment. I agreed that I had indeed signed and understood that there would be a fee but I was just going to have to pay it because I was not bringing the children in. She tersely informed me that they would be unable to work my children into the schedule again until December. So I rescheduled the appointment and went back to enjoying the fiesta. Arriba!
Yesterday I received a statement for the cancellation fee. I expected it. I wasn't shocked. I wasn't upset. I understand that in these challenging times a dentist can't afford to just give away appointment slots... blah, blah, blah. However, the statement annoyed the snot out of me. The charges are entered and duly noted as missed appointment fees but at the bottom of the page, in the comment box, Ms. Dentist's Receptionist typed: Mother "forgot" appointment.
Now I know I am being petty... but I was perfectly pleasant to this woman. I admitted my wrong-doing, I apologized, I did not make a fuss about being charged extra. Plus I'm a darn good patient! I'm always on time (with the exception of this one missed appointment.) I never complain when I have to wait. I pay my copay at the time of service. I even bought a fancy electric toothbrush from their office for ten dollars more than I could have gotten it at Costco! But none of that matters. I "forgot". With one little set of quotation marks my integrity was called into question. The comment was superfluous and petty and it pissed me off.
My question to you, dear reader, is this. Am I silly for being offended enough that I don't want to go back to that office again? Obviously I need to bring my children in for the appointment next week but after that I believe I will start looking for a new dentist.